PRIVACY POLICY

When purchasing our product or services, as part of the buying and selling process, we collect the personal information you give us, such as your name, address and email address.

SALIA Lawyers and Associates Pty Ltd for Salia Legal Practice (ABN 57 391 667 918) (We, Us or Our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of the personal information provided to us, or otherwise collected by us when providing our migration law resources, support and advice (Services) or when otherwise interacting with you.

INFORMATION WE COLLECT

Personal information refers to any information or opinion about an individual, whether true or not and whether recorded in material form, where the individual is identified or can reasonably be identified.

The types of personal information we may collect include:

  • Your name.
  • Your photograph, if required for visa applications.
  • Your contact details, including email address, street address, and/or telephone number.
  • Your employer and job title.
  • Your date of birth.
  • Your credit card or other payment details (processed through a third-party payment processor).
  • Your preferences and/or opinions.
  • Information you provide to us, including through feedback, customer surveys, or other interactions.
  • Your sensitive information, as outlined further below.
  • Details of products and services we have provided to you or that you have enquired about, along with our responses.
  • Support requests you have submitted and our corresponding responses.
  • Information about your use of our Services, such as Internet cookies, communications with our online Services, browser type, operating system, and the domain name of your Internet service provider.
  • Additional personal information you provide to us directly or indirectly through your use of our Services, associated applications, social media platforms, or accounts from which you permit us to collect data.
  • Your browser session details, geo-location data, device and network information, page view statistics, session data, acquisition sources, search queries, and browsing behaviour.
  • Any other personal information that you or a third party provide to us upon request.

This information helps us deliver and improve our Services, ensuring they meet your needs and preferences.

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Sensitive information: is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. ​

‍Sensitive information: The types of sensitive information we may collect about you include:

  • racial or ethnic origin;
  • criminal records;
  • health information; and
  • sexual orientation or practices.

​Unless otherwise permitted by law, we will not collect sensitive information about you without first obtaining your consent.

How we collect personal information

We collect personal information through various methods, including:

  • Direct Collection: 
    Personal information you provide directly to us, such as through the “Contact Us” section of our website, when you seek advice or assistance with your immigration application, or when you communicate with us via email or telephone.
  • Indirect Collection: 
    Personal information you indirectly provide while interacting with us, for example, through your use of our website, email communications, phone calls, or online enquiries.
  • Third-Party Sources: 
    Personal information obtained from third parties, such as analytics and cookie providers or marketing service providers, may include details of your interactions with our website. For more information, refer to the “Cookies” section below.

This approach allows us to ensure that the services we provide are tailored to your needs and preferences.

Why do we collect, hold, use, and disclose personal information

Personal information: We may collect, hold, use and disclose personal information for the following purposes:

  • To Provide Our Services: to review your enquiries, deliver our services, and provide access to relevant resources.
  • To Offer Migration Advice: to assess your visa options, provide migration advice, and assist in preparing your visa application.
  • To Communicate with You: to contact you regarding our services, respond to your support requests, and address other enquiries.
  • For Internal Operations: To manage internal record-keeping, administration, invoicing, and billing.
  • For Analytics and Business Development: to conduct analytics, market research, and business development to enhance our services, associated applications, and social media platforms.
  • For Marketing and Advertising: to send promotional materials about our products and services, as well as other information we believe may interest you.
  • To Comply with Legal Obligations: to fulfill legal requirements, address disputes, and ensure compliance with applicable laws.
  • For Employment Consideration: if you apply for a position with us, to evaluate your application.
  • As Required by Law: to comply with any other legal obligations or as otherwise authorized by law.

This information enables us to effectively deliver our services and maintain a high standard of professional support tailored to your needs.

Sensitive information: We only collect, hold, use and disclose sensitive information for the following purposes:

  • any purposes you consent to;
  • the primary purpose for which it is collected, to provide accurate and complete migration advice, and to assist with visa applications;
  • secondary purposes that are directly related to the primary purpose for which it was collected, including disclosure to the below listed third parties as reasonably necessary to provide our Services to you; and
  • if otherwise required or authorised by law.

Our disclosures of personal information to third parties

We may disclose your personal information to the following parties for the purposes outlined in this policy:

  • Third-Party Service Providers:
     Including, but not limited to, IT service providers, data storage providers, web-hosting and server providers, email marketing providers, debt collection agencies, couriers, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, and payment systems operators.
  • Government Departments and Authorities:
     Such as the Department of Home Affairs, to facilitate visa and migration-related services.
  • Employees, Contractors, and Related Entities:
     To ensure the effective delivery of our services and operations.
  • Agents and Business Partners:
     Including current or potential agents or business partners engaged in supporting or expanding our services.
  • Business Transfers:
     Any party to whom our business or assets (or a part thereof) are, or may be, transferred in good faith as part of a business transaction.
  • Courts and Regulatory Authorities for Unpaid Services:
     In cases where you fail to pay for goods or services provided, to courts, tribunals, or regulatory bodies.
  • Legal Proceedings and Law Enforcement:
     Courts, tribunals, regulatory authorities, and law enforcement officers, as required or authorised by law, in connection with actual or prospective legal proceedings, or to establish, exercise, or defend our legal rights.
  • Analytics and Data Processing Services:
     Third parties that collect and process data, such as Google Analytics (for information on how Google uses data, visit Google’s Privacy Policy) or Facebook, as well as other relevant analytics businesses.
  • Other Legal Requirements:
     Any other third parties as required or permitted by law, such as in response to subpoenas or similar legal processes.

By disclosing personal information to these entities, we ensure compliance with legal obligations and facilitate the provision and improvement of our services.

Google Analytics: We have enabled Google Analytics Advertising Features including Remarketing Features, Advertising Reporting Features, Demographics and Interest Reports, Website Visits, Google Display Network Impression reporting etc. We and third-party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together. You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser. To opt-out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager or if you wish to opt-out permanently even when all cookies are deleted from your browser. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above use Apple’s advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device.

DISCLOSURE OVERSEAS

While we collect personal information in Australia, where we disclose your personal information to the third parties listed above, these third parties may collect, transfer or access personal information outside of Australia.

Unless we seek and receive your consent to an overseas disclosure of your personal information, we will only disclose your personal information to countries with laws that protect your personal information in a way that is substantially similar to the Australian Privacy Principles, and/or we will take such steps as are reasonable in the circumstances to require that overseas recipients protect your personal information by the Australian Privacy Principles.

RIGHTS AND CONTROLLING YOUR PERSONAL INFORMATION

Your choice: We encourage you to read our Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.

If we receive your personal information from a third party, we will handle and protect it in accordance with this Privacy Policy. If you are a third party providing personal information about someone else, you represent and warrant that you have obtained the consent of the individual to share their personal information with us.

Anonymity
Where practicable, we will allow you to remain anonymous or use a pseudonym when interacting with us.

Restricting and Unsubscribing
To object to the processing of your personal information for direct marketing purposes or to unsubscribe from our email database or opt-out of communications (including marketing materials), you may contact us using the details provided below or utilize the opt-out options included in our communications.

Access to Your Personal Information
You may request access to the personal information we hold about you. An administrative fee may apply to cover the cost of providing this information. In certain situations, we may be legally permitted to deny access to your personal information. If this occurs, we will inform you as soon as reasonably possible, provide the reasons for our decision, and outline any available complaint mechanisms. Where feasible, we will endeavor to provide the information in an alternate format that meets your needs.

Correcting Your Personal Information
If you believe that the personal information we hold about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us using the details below. We will take reasonable steps to correct any inaccuracies promptly. In some cases, we may be legally allowed to refuse to correct your information. If we are unable to make the corrections, we will inform you as soon as reasonably possible, explain the reasons for our refusal, and outline the available mechanisms to dispute the decision.

Complaints
If you have a complaint regarding our handling of your personal information, please contact us with the full details of your concern. We will investigate the matter promptly and respond in writing, detailing the outcome of our investigation and any steps we will take in response to your complaint.

If you are dissatisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC) to escalate your concerns.

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STORAGE AND SECURITY

We are committed to ensuring that the personal information we collect is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

Cookies

We may use cookies on our website periodically. Cookies are small text files Websites in your computer’s browser that capture your preferences. While cookies do not directly identify you (e.g., by your email address or other personally identifiable information), they allow us to recognise your device when you revisit our website. Cookies also enable third parties, such as Google and Facebook, to display our advertisements on your social media or other online platforms as part of retargeting campaigns. If you choose to share personal information with us through our website, this information may be linked to the data Websites in cookies.

You have the option to block cookies by adjusting your browser settings to refuse some or all cookies. However, please note that if you block all cookies, including essential cookies, certain parts of our website may not function properly or may become inaccessible.

THIRD PARTY LINKS

Our Website may contain links to other party’s Websites. We do not have any control over those Websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those Websites. Those Websites are not governed by this Privacy Policy.

AMENDMENTS

We may, at any time and at our discretion, without notice, vary this Privacy Policy by publishing the amended Privacy Policy on our Website. We recommend you check our Website regularly to ensure you are aware of our current Privacy Policy.

CONTACT INFORMATION

SALIA Lawyers and Associates Pty Ltd for Salia Legal Practice ABN 57 391 667 918

Email: marzena@salia.com.au

Last update: 15/12/2024

Australian Solicitors’ Conduct Rules

https://legislation.nsw.gov.au/view/whole/html/inforce/current/sl-2015-0244